Refund and Exchanges
At RNIOX, customer satisfaction is our top priority. We understand that there may be instances where our products do not meet your expectations, and we are here to assist. Our Refund and Exchange Policy outlines the procedures for returns, exchanges, and refunds to ensure a smooth and hassle-free experience.
Return and Exchange Policy
If you receive a product that is damaged, defective, or if you are not completely satisfied with your purchase, we gladly accept returns or exchanges within 30 days of the purchase date. To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as received.
To initiate a return or exchange, please contact our customer service team at support@rniox.com with your order number, reason for the return or exchange, and any relevant details. Our team will provide step-by-step instructions for processing your return or exchange.
Refund Policy
If you are not satisfied with your purchase and wish to request a refund, we are happy to issue a refund for the product(s) within 30 days of the purchase date. The product must be unused, in its original packaging, and in pristine condition. Please note that shipping charges are non-refundable, and customers are responsible for the return shipping costs.
To request a refund, please reach out to our customer service team with your order number, reason for the refund, and any additional details. Our team will guide you through the return process and ensure a prompt refund.
Exceptions
Please be aware that certain items are non-returnable and non-refundable, including:
- Custom or special orders.
- Clearance or final sale items.
Final Remarks
At RNIOX, we are committed to exceeding your expectations with our products and services. If you encounter any issues, please do not hesitate to contact us. Our dedicated customer service team is here to address your concerns and provide a solution that ensures your satisfaction.
For assistance, please contact us at:
RNIOX
www.rniox.com
